Shipping policy

Shipping Policy

Thank you for shopping at AREA35 OFFICIAL STORE. Please review the following shipping terms before placing your order.

1. Carriers

Domestic (Japan): Yamato Transport, Sagawa Express, or Japan Post. International: Japan Post (EMS) or international courier (DHL, etc.). The optimal shipping method is selected by us based on the item size and destination. Carrier selection by customers is not available.

2. Shipping Fees

Domestic (Japan):

  • Standard: JPY 870 (tax included), nationwide flat rate
  • Express: JPY 3,762 (tax included)
  • Free standard shipping on orders of JPY 7,700 (tax included) or more.
  • Oversized items (e.g., snowboards) are excluded from the above rates and the free shipping offer. Dedicated shipping fees apply and are displayed at checkout.

International:

  • Shipping fees are calculated based on the destination region and the total weight of your order, and are displayed at checkout.
  • Oversized items (e.g., snowboards) are subject to dedicated shipping rates.

3. Dispatch Schedule

  • Orders are dispatched within 7 business days after payment confirmation (excluding weekends, national holidays, and year-end/New Year holidays).
  • Pre-order and made-to-order items are dispatched according to the timeline stated on each product page.

4. Estimated Delivery Time (after dispatch)

  • Japan: 1–3 days
  • Asia (Taiwan, Hong Kong, Singapore, South Korea): 3–7 days
  • North America / Oceania: 5–10 days
  • Europe: 5–14 days

International deliveries may take longer depending on customs processing. Delays may also occur due to weather, disasters, traffic conditions, or carrier congestion.

5. Delivery Date/Time Requests

  • We currently do not accept delivery date/time requests at the time of ordering.
  • For domestic (Japan) orders, you can adjust the delivery date/time directly with the carrier (e.g., Yamato Transport's Kuroneko Members) using your tracking number after dispatch.

6. Tracking

Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can track your package via the carrier's tracking system.

7. Customs, Duties & Taxes (International Orders)

  • International orders may be subject to import duties, value-added tax (VAT/GST), and customs handling fees, as determined by the customs authority of the destination country.
  • These charges are NOT included in the product price or shipping fee, and are the responsibility of the recipient, payable upon delivery. We are unable to estimate these amounts, as they are determined by your local customs authority.
  • United States: Import duties are calculated and collected at checkout, and prepaid to U.S. customs by us at the time of shipment. No additional charges are expected upon delivery.
  • If a package is returned or disposed of due to refusal to pay customs charges, round-trip shipping costs and handling fees may be deducted from any refund.

Country-specific notes:

  • South Korea: A Personal Customs Clearance Code (PCCC) is required for customs clearance. Please provide it following our instructions after placing your order.
  • Taiwan: Real-name authentication via the EZ Way app may be required for customs clearance.
  • United States: Orders are shipped with duties prepaid, so no additional charges are expected upon delivery.

8. Additional Notes for International Orders

  • We cannot ship to PO Boxes. Please provide a physical street address.
  • If a package is returned due to an incomplete address, refusal of delivery, or extended absence, round-trip shipping costs and handling fees may be charged. Re-shipment will require payment of the actual re-shipping cost.

9. Unclaimed Packages (Domestic)

  • If a package is not collected within the carrier's holding period (approximately 7 days from the first delivery attempt), it will be returned to us.
  • In such cases, round-trip shipping costs and handling fees may be charged. Re-shipment will require payment of the actual re-shipping cost.

10. Damaged or Lost Items

  • If your item arrives damaged, please contact us within 10 days of delivery with photos showing the condition.
  • If loss or damage during transit is confirmed, we will promptly arrange a replacement or refund.